Frequently Asked Questions
Everything you need to know about your PiPi Tea experience.
Where does PiPi Tea source its tea leaves?
We source our premium tea leaves directly from sustainable, high-altitude farms in Fujian, Taiwan, and Darjeeling to ensure peak freshness and authentic flavor profiles.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.
Are your tea bags biodegradable?
Yes, our pyramid tea bags are made from plant-based, plastic-free mesh that is fully compostable and safe for both you and the environment.
What is your return policy on food items?
Due to health and safety regulations, we cannot accept returns on opened tea products. However, if your order is damaged or incorrect, please contact us within 14 days for a full replacement or refund.
Do you offer wholesale pricing for cafes?
Absolutely! We offer bulk discounts for hospitality partners. Please reach out via our contact page with your business details to receive our wholesale catalog.
How should I store my tea to keep it fresh?
To maintain maximum aroma and flavor, store your tea in a cool, dark place inside an airtight container. Avoid exposure to direct sunlight, moisture, and strong odors.